Customers may request a return for an eligible product if the product is received damaged, defective, incorrect, or does not match the ordered product, subject to verification.
Return requests should be raised within the return period specified for the particular product or order.
Products should generally be returned in their original condition, with original packaging and accessories, wherever applicable.
The return request may be rejected if the product has been used improperly, damaged by the customer, or does not meet the applicable return conditions.
After receiving the returned product, SHEALK may inspect it before approving a replacement or refund.
Some products may not be eligible for return due to their nature. Product-specific return conditions, where applicable, will take priority.
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